Computer Help Desk

Career Studies Certificate

Program Disclosures

Possible occupations for graduates: entry-level positions in a help desk support role.

Curriculum

See curriculum notes; catalog has additional information.

(Course Number, Course Title, Credits)

  • ENG 111 College Composition, 3 cr
    or
    ENG 116 Writing for Business, 3 cr
  • BUS 270 Interpersonal Dynamics in the Business Organization, 3 cr
  • SDV 101 Orientation to the IT Profession, 2 cr
  • ITE 119 Information Literacy, 3 cr
  • ITE 182 User Support/Help Desk Principles, 3 cr
  • ITE 140 Spreadsheet Software, 3 cr
    or
    ITD 130 Database Fundamentals, 3 cr
  • ITN 106 Microcomputer Operating Systems, 3 cr
  • ITN 103 Administration of Networked Servers, 3 cr
  • ITN 260 Networking Security Basics, 3 cr

Total credits required: 26

Notes

  • ITE 119 is a co-requisite or prerequisite to most other IT courses and should be taken in the first semester.
  • ITN 106 is cross-listed as ETR 164.