Your Right to Know

 

Student Complaints

Procedures for Addressing Formal Student Complaints

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Type Administrator Procedure
Americans with Disabilities Act (ADA) complaint
 Vice President, Finance and Administration Americans with Disabilities Act Complaint Procedure (PDF)
Domicile appeal Dean, Student Services Domicile Appeals Process (PDF)
Financial aid suspension (satisfactory academic performance appeal) Director, Student Financial Aid and Scholarships

 Satisfactory Academic Progress Policy
Grade appeal (if not resolved with faculty member)

 Academic Dean

Grade Appeal Procedure (PDF)

Note: Students enrolled in courses through Northern Virginia Community College’s (NVCC) Extended Learning Institute contact Dr. Kevin Ratliff, ratliffk@brcc.edu, and refer to pg. 79-84 of the NVCC Student Handbook.
Instructor/quality of instruction (excluding grade appeals)

 Academic Dean
Student Input About Instructor/Quality of Instruction
Parking citation appeal Cashier, Student Financial Services

 Parking Citation Appeal Instructions & Form (PDF)
Readmission to college after academic dismissal

 Academic advisor, Student Services Academic Dismissal (PDF)
Sexual misconduct Title IX Coordinator, Student Services

 Sexual Misconduct Policy
Student misconduct Vice President, Instruction and Student Services

 Statement on Student Rights and Responsibilities, Disciplinary, and Grievance Procedures (PDF)

Tuition refund appeal		 Vice President, Finance and Administration

 Tuition Refund Appeals Policy and Form (PDF)
All other complaints Dean, Student Services Dean will gather information and refer to appropriate administrator

  1. The student should submit his/her complaint in writing to the appropriate administrative unit.
  2. The College will respond in writing within the designated time frame.
  3. Documentation of written complaints and the College's written response will be kept in a secure location for three years and then will be destroyed.