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Your Right to Know

Student Complaint & Appeals Processes

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  1. The student should submit his/her complaint in writing to the appropriate administrative unit.
  2. The College will respond in writing within the designated time frame.
  3. Documentation of written complaints and the College's written response will be kept in a secure location for three years and then will be destroyed.
Administrator Procedure Appeal Process
Vice President, Finance and Administration Americans with Disabilities Act Complaint Procedure - PDF A complaint should be filed in writing, contain the name and address of the person filing it, and briefly describe the alleged violation of the regulations.
Vice President, Instruction and Student Services Domicile Appeals Process - PDF The student must file a written appeal within five calendar days of initial determination.
Director, Student Financial Aid and Scholarships
 
Satisfactory Academic Progress Policy
 
To appeal the denial of financial aid due to not maintaining satisfactory academic progress, students must complete this form and attach the required documentation.
Academic Dean

Grade Appeal Procedure - PDF

A written appeal must be filed with the instructor as soon as possible and no later than ten calendar days after the first day of class of the next regular (fall/spring) semester.
Academic Dean Student Input About Instructor/Quality of Instruction
 
Issues that are not resolved by the student with the instructor, Dean, or VP ISS may be appealed using the Student Misconduct Appeal process.
Cashier, Student Financial Services
 
Parking Citation Appeal - PDF
 
The individual should forward the appeals form to the Director of Public Safety within 10 days of the citation.
Dean, Student Services Academic Dismissal - PDF Requests for reinstatement are considered by an Admissions Committee convened by the Dean of Student Services. An Appeal may be made to the Vice President of Instruction and Student Services within 10 days of notification of the Admission Committee’s decision.
Title IX Coordinator, Dean Student Services
 
Sexual Misconduct Policy Students who believe that they have been subjected to sexual assault or harassment should report their complaint as soon as possible after the event occurs to the Dean of Student Services or any other employee.
Vice President, Instruction and Student Services
 
Statement on Student Rights and Responsibilities, Disciplinary, and Grievance Procedures - PDF
 
A written request for a hearing must be made on or before the 15th business day following the mailing of the certified letter which describes the administrative disposition.
Vice President, Finance and Administration
 
Tuition Refund Appeals - PDF
 
Refund appeals will not be considered unless the student has officially withdrawn from the class, and has a grade of W.
Dean, Student Services All other student complaints
Student should contact the Dean of Student Services
 
Issues that are not resolved by the student with the Dean or appropriate Vice President may be appealed using the Student Misconduct Appeal process.