Customer Service Institute: Build Your CSIQ!
How is your Customer Service IQ (CSIQ)? If you’re like most people, you’ve never given that question much thought. Use this 4-week institute to focus on powerful relationship-building communication skills that will help you provide outstanding experiences for new and existing customers.
Instructor Don Taylor is assistant professor of communication studies at Blue Ridge Community College.
All CSIQ classes meet Tuesdays, 6:30 – 8:30 pm in the BRCC Plecker Center.
Each course is $59…or take all four classes for only $199!
It’s All about Relationship - Interpersonal Communication Strategies Most People Ignore
April 3, #61204
Learn basic interpersonal skills to help you communicate more powerfully one-on-one by choosing to be comfortable with other people, doing a perception check on all your first impressions, and owning your feelings - without taking or assigning blame.
The Glocal Customer – Be Culturally Relevant in an International Market
April 10, #61205
Your business will thrive in an increasing “glocal” world (where local has become global and global is the new local) by practicing intercultural communication. Learn key behavior codes of different cultures, and prepare to manage conflict in an intercultural environment.
Communicating with Confidence, Efficiency, and Power - Customer Service is a Public Speaking Opportunity or Nightmare
April 17, #61210
Employers rate communication as the number one skill they look for in new hires. And no wonder: customers expect you to be an effective and efficient communicator. Learn how eye contact builds trust, and how to use articulation, movement and gestures to get your message across in a way your customer will accept and understand.
Stressed Out! Managing the Tension of Customer Relationship
April 24, #61211
Relationships in general are really tough, but trying to build a relationship in the tenuous environment of sales and product management can really be stressful. Learn simple steps to manage that stress, quell the fear and focus on positive outcomes.
