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Continuing Education

Customer Service

Customer Service for the Retail Industry

Nowhere is the concept of customer service more essential than in the face-to-face world of retail sales. Unfortunately, far too many salespeople don’t understand customer service, or why it is vital to their success. This course takes customer service down to the front-line level to understand why customer service is everybody’s business. 

Meets: One Monday, Apr 20, 1-4 pm; BRCC Plecker Center
Instructor: Don Taylor
Fee: $105; ask about discounts for multiple registrations (#65446)

Online Classes

Customer Service Fundamentals

Become indispensable to any organization by understanding how to identify and meet customer needs.
$99.  Visit to register.

Interpersonal Communication

Become aware of the conscious and unconscious codes of meaning we send when communicating with others.
$99. Visit to register.

Keys to Effective Communication

Lost for words? Don't be! Learn to build rapport, trust, warmth, and respect through conversation.
$99. Visit to register.

Professional Sales Skills

Discover how to begin a successful and rewarding career in sales.
$99. Visit to register.