Support & Help

The student helpdesk is located in F110
.  Lab assistants can help with technical problems with hardware and software.  Helpdesk phone numbers and email contact is listed in the Helpdesk table to the right.

Off-Campus Centers

Students at the Harrisonburg and Augusta Centers should contact the office staff person for assistance.

Students can also contact the helpdesk by email or phone number as shown in the table to the right.  Please be aware that student helpdesk personnel cannot reset passwords, only refer the problem to an administrative staff member during working hours.

FAQs

Where can I find a computer to use for my class work?

Open Computer Labs are available in F110
and F114 . Check the Open Computer Support Lab Website for hours of operation. Computers are also available in the Houff Library. You may also use a computer in any other lab as long as there is not a class in the lab. The lab assistants in F110
can help you locate an available computer.

How do I report a computer problem?

There are forms in each computer lab for reporting computer problems. Fill one out and place in the vertical file beside the lab entrance.

Where can I get immediate help with software or printing problems?

The lab assistants in F110
will be glad to assist you.